Venture Capital

July 18, 2007

Interview with Randy Haykin, Managing Director of Outlook Ventures


BrownHEN interviewed Randy Haykin, Brown '85 and Managing Director of Outlook Ventures, San Francisco.

1. Randy, although you always wanted to be an entrepreneur, you took a job at Apple early in your career, right after business school. Looking back, do you think that was a good decision?

Yes, it was a good decision and a very deliberate one. While at HBS, I learned that I wasn’t quite ready to go out there and start a business. As a future CEO, I knew that I needed finance skills, sales skills, etc. I knew that Apple attracted entrepreneurs and would give me the functional experience that I needed. I purposely took a sales job, which was uncommon for an MBA grad.

What did you learn from your sales job?
There is no substitute for one-on-one contact. I managed several channels and learned much from working with my Apple customers. My sales experience made me valuable internally later on as a product manager. I was responsible for key products and I could reach out to contacts in the field to learn what features interested them. My field experience served me well.

Did you hold other positions at Apple?
I moved on to head worldwide multimedia developer programs for Apple. I started from scratch, created content, training and multimedia programs for developers. I was a senior editor of Demystifying Multimedia, which was published by Random House. I went on to work on the content side in Paramount’s Media Kitchen and created digital startups for two years. This got my career going in the direction of the internet.

One of the startups was Yahoo. I joined the founding team as VP of sales and marketing. When it was time for Yahoo to talk with venture capitalist, I observed how Sequoia VCs operated and got interested in the venture side.

2) How do you advise an aspiring entrepreneur to decide between several job opportunities, one of which may be starting a new business? How can an aspiring entrepreneur decide when it is time to be a real entrepreneur?

I believe you know when you possess enough confidence to create a start-up on your own. You will know when the time is right. If you are not quite sure, it’s a good idea to obtain experience as a part of a start-up team.

3) What process do you use to assess the non-tangible aspects--artistic, social benefit, etc.--of an investment opportunity?  How do you use that assessment in making the final decision to invest?

As an angel investor, I look for opportunities for social benefit and returns. I’ve invested my own money in Alzheimer research, cancer research and colon diseases. I serve on the board of the American Cancer Society in the California State Division.

How did you get involved with that?
My mother passed away eight years ago because of cancer. My three young daughters got involved in fund-raising for cancer research and they presented a check to the American Cancer Society. We met the executive director who learned that I am involved in finance, so the board offered me a position. So my daughters were delighted that they found me a job.

On the social side, I’ve done pro-bono work with Opportunity International, which provides highly leveraged assistance to impoverished families around the world. We give an impoverished family a loan to help them get set up. They would pay back the loan and it goes to the next needy family. We have a 98% retainment rate, globally.

4) What advice do you have for an entrepreneur who is looking for a partner?

You should look for partners with complementary functional skills. If you are not strong in technical skills, look for someone with technical skills. If you are not good in sales, look for someone who is great in sales.

5) How do you deal with situations where your clients or your superior in an organization expect you to act in a way which conflict with your values?

Every person is different. In my case, I have tried to guide my career so that my values are in alignment with what I am doing. In the VC world, it is a bit tricky. Some VCs are known for their ruthlessness, which doesn’t match my values. Although I do not have a boss, I find that I need to be sensitive at times with venture boards, and let people know where I stand on issues. It’s very easy to get to the slippery slope. Often entrepreneurs and VCs are faced with strong leadership and ethical issues. One must draw very sharp lines because if one isn’t clear about it, things can get a bit sticky.

6) How can entrepreneurs ensure that they continue to learn?

One, entrepreneurs should surround themselves with great advisors on their board because they constantly learn from the masters. Two, entrepreneurs should collaborate as often as they can, and learn and listen from their customers.

7) Will you speak a bit about your involvement with fellow Hazeltine alumni?

I have been involved in Brown’s Entrepreneur Program for 10 years now. I have enjoyed being a part of the EP, advising Hazeltine alumni and connecting with various Hazeltine entrepreneurs.


••••••••••••••••••

Copyright 2007 – BrownHEN.org

August 18, 2007

Interview with Ralph Rosenberg, Managing Partner of R6 Capital Management L.P.

 

BrownHEN interviewed Ralph Rosenberg, Brown ’86 and Managing Partner of R6 Capital Management L.P., New York, NY.

1. Ralph, have just gone from a highly respected large enterprise to your own entrepreneurial venture. What advice do you have for others who are thinking about making the transition?

When making a decision like this, be sure you are prepared to deal with all of the small details that go into starting a business. Also be sure you are prepared to be emotionally invested 24/7. The successes lead to the most satisfying emotional highs and the disappointments lead to emotional lows.

2. Goldman Sachs employs many Brown graduates and a writer from FAST COMPANY magazine once commented on the large number of entrepreneurs he knew from Brown. How can a Brown graduate best leverage her/his undergraduate experience?

Learn how to think critically—do great analysis and then step back and view the big picture. Also learn great presentation skills—both public speaking and written.

3. You have done a great deal for Brown. What motivates you to make such a major commitment?

I think we all have an obligation to support the institution so that future generations get the benefit of an even better experience than the one we had. Also we all benefit from the “aura” of the Brown reputation. Let’s do what we can to preserve it.

4. One reads much about ethical issues in the financial industry, as well as other industries. How do you deal with situations where someone—whom you want to continue to work with—asks you to do something you do not believe in?

No matter what field you pursue, integrity and honesty has to be the core philosophy. In the example you are giving me, I would say “I’m not comfortable doing what you are asking me to do, sorry.”

5. You must have looked at many proposals in your life. What advice do you have for an entrepreneur preparing a proposal or business plan?

Lead with your differentiating strategy. Keep it brief, yet substantive.

6. What are the top five qualities you would ascribe to an entrepreneur?

• Can deal with rejection/disappointment
• Good “big picture perspective”
• Even-tempered disposition
• Good sense of humor, and
• Ability to lead and motivate people.

7. Any thoughts of going into business with your brother, Harry?

I’m a big believer in keeping family and business separate. In fact I’ve already told my kids that they can’t work with me. I’ve seen too many tragic situations where business has divided families.

8. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN? If not, do you have a motto that you would like to share with BrownHEN?

Keep your job in perspective. It’s not life and death.


••••••••••••••••••

© BrownHEN.org – 2007

September 20, 2007

Interview with Sheeraz Haji, President of Convio, Inc.


BrownHEN interviewed Sheeraz Haji, Brown '94, President of Convio, Inc., Austin, TX – Offices in Berkely, CA and Washington, D.C.

1.  Sheeraz, you have done many interesting things in your career. Do you believe a new college graduate should plan out the succession of jobs to be sought or do you recommend that s/he simply be open to new opportunities?

I believe new grads should stay open to opportunities as they arise. When you are fresh out of school, it can be difficult for an individual to recognize his or her shortcomings. My advice is to seek out individuals who motivate you, and from whom you can learn. Avoid pigeon-holing yourself into a certain profession simply because you think it’s where you belong. Keep an open mind and explore new opportunities as they present themselves. It may take a while to find the ideal one, but it can be worth the wait. I speak from experience—I studied civil environmental engineering at Brown and ended up in an exciting career in software.

2.  What is GetActive and how did you start this software-as-a-service company for nonprofits?

GetActive provided software to help nonprofits raise money and run advocacy and marketing campaigns. While I was working at Digital Impact—a provider of online direct marketing solutions for enterprises—I noticed that nonprofits weren't taking full advantage of the internet to interact with their constituents. I had the good fortune to connect with a number of talented technologists who were struggling with the same issues from within a nonprofit (Environmental Defense Fund). To address this gap in the market, we co-founded GetActive in 2002.

3. Please share with us the analysis process you went through in deciding to merge GetActive with Convio.

At GetActive, we took pride in looking after our clients and focusing on their long-term interests; we also wanted to be forward thinking in terms of the company’s strategy. We were committed to delivering as much value as we could to our clients, so we decided to marry what we were best at—advocacy and content management—with what Convio is best at—fundraising.

4. You began your career as an engineer for a medium-sized company. You then worked with a respected consulting firm before co-founding a startup. Would you share a bit more about your background and compare the learning experiences at these respective companies?

I started out working for an environmental engineering company because I was, and still am, passionate about the environment. I wanted to solve environmental problems. When I was at the engineering firm, I realized I also needed business skills to complement my engineering skills. I was advised that McKinsey would be a good place to learn about business, so I contacted them, participated in a rigorous interview process, and was offered a position. McKinsey provided lots of resources and useful training; their consultants know how to solve business problems. My time at McKinsey was a fabulous learning opportunity and provided me with great exposure to how large companies operate.

At McKinsey everything was very structured, whereas in a startup environment like GetActive, I was required to wear different hats: operations, strategy, marketing, to name a few. GetActive offered plenty of opportunities for development and growth. I quickly learned that startups were a perfect fit for me. I also discovered that I was more effective in a startup because of the time I had spent in established companies.

5.  Much software creation is being outsourced to Asia these days. Do you see opportunities for entrepreneurs in managing outsourcing?

Yes, I do, but it is not as easy as people once thought it was. In some ways, outsourcing to Asia has come full circle, and we are now seeing a rise in outsourcing to Eastern Europe and Africa. While it may be cheaper to outsource, there is no shortage of communication and operational challenges in trying to coordinate a development team that’s on the other side of the world.  Unquestionably, the opportunities exist, but so do the headaches that accompany them.

6.  Are you presently involved with a not-for-profit organization working for social good? If you are, describe the organization and why you are involved.

Yes, I am. The organization, Direct Change, builds grassroots financial support for community-based African projects that are directly helping children. I am involved for a number of reasons. First, I know the founder (Ken Deutsch) and think the world of him. Second, Africa needs our help; and third, Direct Change focuses on children’s health and community building, both of which I believe are critical to long-term change in Africa.

7. What are the top five qualities you would ascribe to an entrepreneur?

• Passion - it should be evident to everyone you interact with.
• Positive attitude – an optimist’s perspective, especially when everyone tells your venture is not going to work out.
• Leadership – the ability to convince people to follow you when you have no cash, no product, and no clients.
• Ability to notice trends that are not well understood.
• Strong work ethic.

8. And how does one learn to spot trends?

For me, I learn by talking to clients and spending time to understand their needs and how those are changing. Talking to industry experts can be helpful, but the analysts don’t always understand what customers really want—in the short and long term. If I spend a day with customers, I always come away with a better appreciation for their needs, what’s working and what’s not working.

9. Would you speak about fear as a motivation or hindrance toward accomplishment?

For me, definitely a motivation. There were times during GetActive's early days when I was concerned about running out of cash and not making payroll. When you hire people to work on your team, you feel responsible for them and you want to make sure you take care of them. The fear of disappointing colleagues and clients was highly motivating!

10. What advice do you have for entrepreneurs who possess some of the qualities you mentioned above, yet at times get stuck because they haven’t been able to figure out how to adjust their product line, meet their revenue goals, etc.?

My advice is to think big and dream big. Envision your success and then understand what you need to accomplish in the short term to make progress towards your goals. Work hard until your dream becomes a reality.

11. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

Events happen. It’s up to us to decide how we interpret them. For example, if a large enterprise decides to compete with your company, you probably had no control over that. You could interpret this as a negative event, stress out and worry about potential revenue loss. Or you could focus your team's time and energy on finding a creative way to make this development work to your company’s advantage.

12. So the outcome depends on how you choose to respond and on your decision to focus on the positive.

Exactly!


••••••••••••••••••

Copyright 2007 – BrownHEN.org

September 27, 2007

Interview with Bob Stearns, Co-Founder and Managing Director of Sternhill Partners


BrownHEN interviewed Bob Stearns, Brown '71, Co-Founder and Managing Director of Sternhill Partners, Houston, TX

1. Bob, you must have read many proposals in your life, what advice do you have for entrepreneurs writing a document asking for money?

Entrepreneurs need to know that venture capitalists are interested in reviewing proposals that are expressed succinctly, without spurious details. We are not interested in lengthy documents with five-year projections that are speculative. We usually focus on three things: the quality of the individuals who are starting the venture, the nature of the products or services, and the market opportunity.

2. What were you doing at Compaq and how did you end up at Sternhill Partners?

I was CSO, CTO and Senior VP at Compaq. Part of my responsibilities as Senior VP included running a VC fund for Compaq, where I really enjoyed working with young companies. Compaq reached a point where its direction diverged from mine, so I left. I co-founded Sternhill Partners with Marc Geller in 1999. Sternhill was a VC startup; it faced all the issues related to starting a business: raising money for a limited partnership, establishing our geography and niche.

What was your biggest challenge?

Our biggest challenge was raising money from high net worth individuals and institutions. That said, we were able to raise our initial funding quickly.

3. What advice do you have for a person leaving a large corporation for a venture of her/his own?

Entrepreneurs who are striking out on their own need to be pragmatic and optimistic, and have high energy. They need to correct their mistakes rapidly and move on. They also need to surround themselves with people who possess relevant skills and seek help from their advisors.

4. Why was your venture fund at Compaq so successful?

Partially, it was the right timing. In the mid-1990s, venture capitalists generated tremendous returns in general. Second, Compaq invested in companies with products that could be incorporated and sold through its distribution system. There were a lot of opportunities for Compaq to benefit from these investments. The venture fund enriched Compaq’s shareholders. The best of the best technologists would come to Compaq. We were very successful; the fund’s return was 20 times the investments.

5. Your formal education was science-based. Did you feel you had a lot of catching up to do when you went into management?

I studied chemistry and physics at Brown. I felt the need to supplement my education with business skills so I went to graduate school at MIT and took additional courses at the Sloan School.

6. Do you think entrepreneurial opportunities still exist in the computer industry? Has the industry reached maturity so large organizations have an insurmountable advantage?

Absolutely! The industry has reached maturity some areas, but not in others. Entry levels to IN semiconductors, computer hardware manufacturing, and storage hardware are difficult. IBM dominated in the 1960s, and then came the personal computers. Opportunities still exist, but less so in computer hardware.

7. What are the top five qualities you would ascribe to an entrepreneur?

• Has a passion for whatever and for getting things done.
• Possesses honesty with oneself and with others; accepts what one can and cannot do.
• Is bright.
• Possesses people skills with at all levels; is able to attracts money and customers.
• Does not fear failure.

8. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

Life is what happens to you while you are planning. Allow it to take you where you want to go rather than where you think you want to go to please somebody else. Enjoy every day and don’t take yourself too seriously; don’t chase after money or title. People succeed because they enjoy what they do.

9. How long did it take to understand the Texas accent?

Very quickly. I’ve been in Texas for 15 years and I love living here.


••••••••••••••••••

Copyright 2007 – BrownHEN.org

November 30, 2007

Interview with Randy Komisar, Partner at Kleiner Perkins Caufield & Byers


BrownHEN interviewed Randy Komisar, Brown '76, Partner at Kleiner Perkins Caufield & Byers, Portola Valley, CA.

1. Randy, what is the biggest difference between being a partner in Kleiner Perkins Caufield & Byers and working at a startup? What do you miss most about having operational responsibilities?

The great thing about being a partner at Kleiner Perkins is that I am surrounded by a tremendous amount of talent—my fellow partners, the founders and CEOs of our many ventures, the impressive management teams with whom I am privileged to work, as well as the many experts who work with our firm and make us smarter.

What I miss is the single-minded dedication to one team’s mission; the daily camaraderie amongst entrepreneurial team members who work together in the trenches, and the success of the team’s vision and passion, which serve to tie the individuals together.

2. How did an Economics concentrator at Brown and a law graduate from Harvard gain the technological background you obviously have? What advice do you have for aspiring entrepreneurs about learning pertinent technology?

The Brown Curriculum allowed me to branch out and acquire a passable competency as a technologist. Brown’s freewheeling academic environment enabled me to take classes in computer science, biology, engineering, mathematics, and other technical and science-oriented courses that I would not have taken if I were merely focused on acquiring the highest GPA. I was able to broaden my knowledge base and education.

My advice for entrepreneurs would be to obtain a generalist background first. Many universities focus on a very narrow, restrictive curriculum. Brown is an exception; Brown focuses on and excels in undergraduate liberal arts education. At Brown, I discovered how to engage my curiosity and how to learn. The methods and processes I learned at Brown have served me well, including in my current role. Every day I go out and learn something completely new and I tap into expertise from various fields to augment my own understanding.

3. What advice do you have for entrepreneurs writing business plans to secure funding?

In a startup environment based upon taking an innovative leap of faith, all experience will be secondary and tertiary, deduced from markets and the experience of other companies. By definition, you do not have sufficient first-hand experience with the leap of faith to develop a foolproof operating plan. But you do need to put something together in order to aim the venture and to gather the money and talent you will need for the journey.

The notion of a business plan for a startup is necessary but not sufficient. The business plan needs to demonstrate to the investors and team that the founders understand the nature of the challenge they are undertaking. But the team will have to refine and of course correct along the way as assumptions based upon secondary information are tested against primary data from the marketplace.

4. When you are evaluating a particular investment what role does the social contribution, for example, to the environment or to economic justice, play?

It does play a large role, but interestingly, it is not necessarily altruistic, because our role is to create commercial value. We do ask the question, “How will this company provide significant value for others?” If you look at our firm and its investments, whether it’s Genentech, Sun, Netscape, Google or Amazon; all these companies created significant social value that lead to their creation of impressive financial value.

This significant value can be utilitarian: with Google one can find anything at anytime; with Amazon one can shop and buy anything at one’s convenience; with Netscape, one could browse something called the internet and explore an entirely new digital world. These companies did not just create social value; they revolutionized our society.

A few years ago, appreciating the threat of pandemics in a global society, we raised a fund and brought in experts to focus on investing in innovations that promise to detect, treat and prevent pandemics. Aligning our economic interests with a huge public threat is good business.

We currently have a strong investment thesis related to the environment; half of our investments focus on companies that are in the green tech—clean teach area. Al Gore just joined us as a partner to help accelerate our global efforts in this regard. Addressing a big problem, like global warming, by definition provides the prospects of creating great value for all the various constituencies.

5. Can New England, Providence in particular, hope to become an entrepreneurial center similar to Silicon Valley? What is needed?

To create an entrepreneurial center like Silicon Valley, Rhode Island needs to develop a cluster of people with relevant domain know how and a culture that reinforces entrepreneurship. Boston already has a robust entrepreneurial center.

I’ve spent time in Japan, India, Taiwan, Chile, and other entrepreneurial hot spots around the world. The question is always asked, “Why is one location more successful than another?”

What I have noted to be particularly unique about Silicon Valley is the following combination of factors: a highly educated group of entrepreneurs and scientists, a great university, and a robust business infrastructure that supports startup ventures, including attractive working and living environments, a lot of available risk capital, and access to quality legal, consulting and financial services.

But Silicon Valley is more than just a combination of its parts. Its entrepreneurial culture has taken more than 80 years to develop. Silicon Valley attracts certain personalities, which are reinforced over time. What people don’t quite grasp is that the culture is very dynamic and it is reflected at every level. People who decided to come and stay invest themselves in the local entrepreneurial culture.

The secret ingredient is how a place like Silicon Valley deals with, “failure.”
Silicon Valley doesn’t punish or brand those who fail. If you have acquired experience and you are passionate about your mission, you are given other opportunities. Silicon Valley recycles and reinvests in the entrepreneurial spirit, something that most other business cultures do not do. Successful people also reinvest in innovation; they want to be a part of the next big thing; they want to help mentor, guide and support aspiring entrepreneurs. This reinvestment is probably the most significant reason Silicon Valley is so prolific in terms of innovations.

6. How can subjects like leadership and entrepreneurship, which seem to be based on personal attributes, be taught?

I have been teaching entrepreneurship at Stanford for seven years now. Great leaders and entrepreneurs are determined by an individual’s experience and, more important, character. What a teacher or mentor can do is reinforce aspects that are aligned with leadership qualities and provide insights and tools to leaders-in training.

In business, leaders are too often judged by the immediate results posted by their companies. Over a short term, a lot of people appear to be good leaders. Great leaders should be evaluated over a longer period of time on their sustainable successes.

7. What are the top qualities you would ascribe to a leader, an entrepreneur?

• Integrity
• Intellectual honesty
• Empathy
• Good self-knowledge — who you are and what you care about
• Passion and complete absorption in one’s mission
• Perseverance

8. Would you speak about fear as a motivation or hindrance toward accomplishment? How has that played a factor in your path, if any?

I believe fear is a negative emotion and do not find it useful. A lot of people think that if you are paranoid, it keeps you vigilant. But I do not find it beneficial to indulge in fear or to act out of fear.

9. As you know, the entrepreneur’s path is filled with trials and errors, and also failures. What’s a valuable insight for entrepreneurs to keep in mind when they’re experiencing setbacks?

Failure is not personal if you acted with integrity and have given it your best shot. In Silicon Valley, the only real failures are the people who have fallen short because they were lazy, stupid or corrupt. The inability to achieve results does not make you a failure; it can ultimately lead to positive experience that can result in success.

Most leaders with great successes have had moments of personal doubt, and have endured failures along the way.

10. Do you have a mentor who has helped you in career path / personal development?

I have many mentors. The most significant one is Bill Campbell. I worked with Bill at Claris and Go Corporation in the ‘80s and early ‘90s. We met at Apple more than 20 years ago. He is a terrific mentor. I also learn from my colleagues and associates as well as the many young entrepreneurs I work with.

Most important is that a mentor invests in your success, reinforces your abilities to succeed, extends himself/herself to you, and helps provide what you need for your own personal success, however you define that. While a teacher gives you tools to achieve an existing definition of success, a mentor helps make you a better you.

11. What motivated you to write the very well respected, “The Monk and the Riddle?”

The book started as a rant. It expressed the disgust that I felt during the middle of the dot.com boom. I feared that entrepreneurship was losing its meaning and purpose. It was being co-opted by the carpet baggers and the get-rich-quick crowd who were no longer pursuing entrepreneurship with passion and purpose, heart and soul. The book came out just in time, a month before the crash. To some extent it is gratifying that it is still so well received and used at numerous universities around the world, but its continual success reflects the fact that the base excesses of the boom are never far away.

12. Since the book was written, sometimes it seems like people are being less kind to one another than they had been. What hope do you have for the world?

That is a big question. The human condition is one where we are challenged and tempted by ego, greed, self-interest; many celebrated role models for success are aggressive, brutal and uncaring. It is hard for most people to rise above that and discover that it is the love and support for others that ultimately determine one’s level of satisfaction and fulfillment. Until we rise to that level of kindness, hope will be in short supply. But I am at heart an optimist and believe that people truly want to be kind, so I will hope for that.

13. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

To live a satisfying and purposeful life, you have to make a contribution. I find it very useful to live a life of integrity in a literal sense—to be integral—to incorporate my principles and values in my livelihood, to express my values in my daily life genuinely and authentically, and to engage empathetically with the host of wonderful people with whom I am privileged to cross paths every day.

•••••••••••••

 

© BrownHEN.org – 2007

December 19, 2007

Interview with Marc C. Bergschneider, Owner, Starboard Capital Partners, LLC


BrownHEN interviewed Marc C. Bergschneider, Brown '73, Owner, Starboard Capital Partners, LLC, Southport, CT.

1. Mark, your company, Starboard Capital Partners, acquires business and enhances their asset values. Please describe how you identify promising businesses to acquire.

We have a network of brokers, lawyers, current and former businesses and other private equity houses, which feed us deals. We probably look at more than 100 possible transactions in a year and do 2-3.

2. The portfolio of Starboard Capital Partners includes enterprises in a wide range of businesses—construction to cosmetics to high technology. How did the firm gain the expertise to work in so many different fields?  

The professionals at Starboard—having been prior investment bankers— have a wide range of prior experiences encompassing an array of businesses. In addition, as you work on transactions, you gain the knowledge to understand a business and then you make sure you have capable senior managers to actually run the businesses day to day.

3. I assume you raise funds for each deal separately. Why can Starboard Capital negotiate better terms than the acquired company could on its own?

Most companies who are acquired need equity investors. Because we understand the goals of the management as well as the goals of numerous equity funds, we can match up parties well. It is not that we do it better; it is that we can do it very well with the transactions we complete.

4. You were at two big firms earlier in your career. Do you think that experience is essential for success in a smaller company?

No, but it helps to have a broad perspective and that type of experience works.

5. You have made, and are continuing to make, major contributions to athletics at Brown, in particular crew. Why is the Brown Rowing Program important to you?

Brown and Brown crew were fundamental in my ability to pursue this career. The academic education was, of course, very demanding but the crew created physical and mental challenges as well as taught teamwork under pressure, all good things for life.

6. The Brown Rowing Program has excelled despite competing against bigger institutions or institutions with a much bigger endowment. What lessons can be learned from that success?

If you work hard, have the right tools, and have the right attitude you can achieve a lot. Simple but that is the right answer.

7. Do you still row? If not, do you stay active in other ways? Does staying active matter?

No, and my buddies give me grief over that. I think I should do more and have frankly been a bit lazy about it. I think staying active is a good thing.

8. What are the top five qualities you would ascribe to an entrepreneur?

• The ability to take no for an answer and keep going
• The ability to recognize what no means and adapt
• Belief in yourself
• Find capable people to help you and it is impossible to do alone
• Go to Brown.

9. Would you speak about fear as a motivation or hindrance toward accomplishment? How has that played a factor in your path, if any?   

I would rather think of reward than fear. Being afraid of failure is a motivator, but reaching a realistic goal is a better motivator. Break projects into pieces and work on them one at a time to get to the big goal.

10. As you know, the entrepreneur’s path is filled with trials and errors, and also failures. What’s a valuable insight for entrepreneurs to keep in mind when they’re experiencing setbacks? 

It depends on the setbacks. Always be prudent about setbacks.

11. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

Life goes in segments. If one segment fails, it is not certain that another one will. In fact, with experience of failure, success is more likely on the next segment.

12. Who are the three individuals who have influenced your development significantly?   

• I am not sure I can limit it to three, but certainly my crew coach and supporters of the crew (including Hazeltine)
• A professor at business school
• A partner at Kidder Peabody where I started in investment banking, and
• My wife.


•••••••••••••

 

© BrownHEN.org – 2007

January 27, 2008

Interview with Naeem Zafar, Partner at Concordia Ventures


BrownHEN interviewed Naeem Zafar, Brown '81, Faculty at Haas Business School, University of California Berkeley, and Partner at Concordia Ventures, Cupertino, CA.

1. Naeem, you have had a highly respected career as a serial entrepreneur. You were CEO of six different companies, I believe. How are you finding being CEO of a consulting company, Concordia Ventures?

I worked at six startups and I was CEO of three of them. One went public and others went through various traumas and exits. Concordia is aimed at transferring my life experiences to other entrepreneurs. I am trying to bring several accomplished entrepreneurs from various disciplines to join me at Concordia where we can advice advise other entrepreneurs who are at the early stage of their learning curves. My work at Berkeley feeds directly into what I do at Concordia. It is liberating to be running Concordia. It is much less stressful than being the CEO of a venture-backed company, yet it is even more exciting and engaging. It is a tremendous learning opportunity as I meet the best and the brightest from all new technology areas. 

2. How can an entrepreneur gain the most benefit from a consultant?

Each consultant offers some area of expertise. As an entrepreneur you need to be able to listen to advice from various sources but you must have enough conviction of your own so that you can evaluate and select what works for you. All of us have our own life experiences. That is why entrepreneurship is not a cookie cutter recipe. It is our own journey but a consultant, once carefully selected, can accelerate our learning and reduce our risk in this journey.

3. The United States has a reputation for being especially entrepreneurial. Is this reputation deserved? If it is deserved, how can it be maintained? If it is not deserved, what should be done?

It is well deserved. There are four key factors that contribute to this and if we maintain these factors we will continue to have the edge and the well-deserved reputation.

a) No stigma of failure. Unlike most places in the world there is very little stigma associated with failure, In Silicon Valley there is no stigma. A failed entrepreneur is more valuable as she/he is not likely to make the same mistakes again – someone else has paid the tuition for his/her learning.

b) Access to capital. It is much easier to raise venture or angel capital in the U.S. than anyplace else. Partly because sharing risk as an investor is in the American psyche. This is how we grew this country ahead of Europe in the 20th century. There are many entrepreneurs who made it big and now are willing to invest to help see new technologies take hold. They understand technology and risk. They help with capital and advice. Our venture industry is the most evolved in the world.

c) The eco-system. The process to start a venture is much easier in America and especially in Silicon Valley. At a well-attended party any Saturday night you probably have all the people you need to start a company. From techies to experienced CEOs, to marketing experts to lawyers and accountants—all have strong networks; and within two degrees of separation one can assemble a team in no time. We take this for granted but it is very unique to us. The systems are set up to make it easy to start companies. The way we can grant stock options attracts a lot of talent.

d) Excellent Brain trust and access to markets. We are lucky that we have an excellent higher education system. Not only do we pour well-trained people into the workforce each year, we attract the best and brightest from all over the world. The U.S. also have the homogenous market of 300M people that is unlike anyplace in the world. If you can sell a product here it gives you the scale to be able to sell it anywhere in the world.

Obviously our immigration policies can put the kibosh on some of these factors. That can hamper our future growth. Changes in taxation can impact our venture capital activity and our ability to grant stock options. These stock options are the essential currency that drives millions to work 70 to 80 hours per week for years and break all the rules needed to achieve new breakthroughs.

4. I believe you arrived at Brown three days after coming to the United States. What was your biggest surprise about life in the United States?

We all grew up watching American TV and movies in Pakistan so much of what we see in the States does not shock us. Nevertheless it was surprising to see that America was not like NYC or the Wild West. People were simpler, happier, unpretentious, and welcoming. People were warm and willing to help. But perhaps the biggest surprise was to get used to people smiling and saying hello in the street for no reason at all. This was not normal to see for me. I was always trying to draw a deeper meaning into each hello and sometimes giving a more complete answer to each “hello, how are you” then was expected!

5. You teach entrepreneurship in the MBA program at Berkeley. A common piece of conventional wisdom is that entrepreneurs are born, not made. What aspects of entrepreneurship can be taught?

Many traits of what makes an entrepreneur are innate. But the method still needs to be learned. We teach about the method (the process) of starting businesses. We teach how to reduce your risk by doing your essential homework. How does an entrepreneur approach various aspects of business versus a professional in a corporation? The to-dos include a long list that starts with doing basic research on your idea, developing a scalable business model, hiring, financial planning, and thinking about exits. We arm the entrepreneur with this knowledge and our own experiences to help him/her be more successful with fewer hiccups.

6. Your companies have been in several different high technology fields and you have written scholarly articles about starting small businesses. You seem to have time to be involved in professional activities. What is your secret about learning new ideas quickly?

Asking a lot of insightful questions and listening well are essential to fast learning. You must also be very good about time management and selective consumption of information. If you are not careful you can drown in too much information. You must develop a technique to quickly compartmentalize and index information in order to be able to access the information that you gathered.

7. Do entrepreneurial opportunities still exist in electrical engineering / computer science fields?

Is this a trick question? Of course, we have not even scratched the surface yet. We are now in the field of EE and CS where we were in 1920 about automotives and aviation. You have seen nothing yet. We still think of computers as things like we looked at internal combustion engines in 1920s. Today we don’t talk much about engines but we deal with myriad things that use engines. The same thing will be true about computers. There will be hardly a discussion about computers. There will be convenience appliances, highly connected and consumers of information that will make our life easier, more connected and our work processes automated.

8. What are the top five qualities you would ascribe to an entrepreneur?

• Perseverance
• Clarity of objective
• Resourcefulness
• Strong desire to bend rules or make your own rules,
• Salesmanship at all levels.

I describe an entrepreneur as a person who is willing to pursue an opportunity with the resources that he/she does not currently control. This definition says a lot. It is about being persistent and finding ways to go around the walls that will come in front of you. Salesmanship comes in various ways. It is about selling your vision to other employees and team members, to selling your ideas to investors to selling your value proposition to customers.

9. Would you speak about fear as a motivation or hindrance toward accomplishment? How has that played a factor in your path, if any?

Fear can be a motivator or a hindrance – sometimes both, depending on your personality and the situation. My biggest fear is usually letting my investors down or the people whose livelihood depends on my decisions. The families of employees all depend on your actions and results of your decisions. But you must get over your fear, otherwise you will be paralyzed. This is when I seek out my mentors and get advice from people that I trust. You always get through it.

10. As you know, the entrepreneur’s path is filled with trials and errors, and also failures. What’s a valuable insight for entrepreneurs to keep in mind when they’re experiencing setbacks?

Analyze the situation. Post mortem is key. Figure out what did you do wrong or what you could have done differently. Talk to others and your mentors. Improve thyself. Stop feeling bad and get back in the game. Remember getting a gym membership is not enough to get fit or lose weight – you must participate in the game.

11. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

The latest insight is about getting intensely productive with your time. This is your most important asset. Constant email is a terrible thing to distract you and Instant Messaging (IM) is even worse. I want to automate things in my life and get control of my time so that I can use it to do things that excite me and are rewarding. Limiting distractions, limiting meaningless television, unnecessary meetings and conversations that are pointless must be limited and eventually eliminated. I am reading this book, Four Hour Work Week, which speaks to me and what I had been trying to do for the last couple of years.


•••••••••••••

 

© BrownHEN.org – 2008



February 17, 2008

Interview with Danny Warshay, Managing Director at Dew Ventures, LLC

BrownHEN interviewed Danny Warshay, Brown '87, Managing Director at Dew Ventures, LLC, Providence, RI.

1. Danny, when you were an undergraduate, you co-founded a software company that became part of Apple. Looking back on that experience, what do you believe undergraduate entrepreneurs need to know most?

I’m often asked about that experience and about whether it makes sense to start something as an undergrad or soon after or get some “experience” first. My answer is that it depends mostly on whether you have an idea that is a legitimate opportunity. If you do or think you do, in many ways, there’s no better time to pursue it than when you are young–free from other responsibilities like a family, a mortgage or something else that make you much more conservative later in life.

When we started Clearview, I had nothing to lose, and could afford to live on no salary and eat a lot of macaroni and cheese. My wife and kids these days would get sick of macaroni real fast. The other benefit to pursuing something early is that in some ways, knowing too much can be a hindrance.

When I was graduating from Harvard Business School, I began to realize that I had learned a ton of ways to find fault with businesses and ideas, and had been trained over those prior two years to be critical of the thousands of cases we had studied. One of the voices that I paid the most attention to at that time was that of my entrepreneurship professor, Jeff Timmons, who reminded us to ask, “What can go right.”

When we were starting Clearview, I had virtually no business experience and could barely turn on a Macintosh. A couple years later, I think partly because of our naiveté, we had developed a successful Macintosh applications business whose acquisition by Apple I was helping to negotiate. I hesitate to say this too strongly, especially because I am teaching entrepreneurship at Brown these days, but I sometimes do wonder whether knowing or at least thinking too much can cloud your judgment.

The bottom line about whether to start something when you’re young, though, is that the decision is not like a typical career decision and question, "Should I take a job at McKinsey or start a software company?" The alternatives, a normal job or doing a startup, are much different. If you have a passion for creating a business and a compelling idea for a product, go for it. If you don’t have both the passion and the idea, then the decision is made for you until you do.

2. Please tell us more about your website RoundOne.com and what it intends to accomplish. Will it meet some of the needs you described in Question 1?

RoundOne is a platform that empowers aspiring entrepreneurs to take a few key first steps. Its content (now well over 3000 blog articles by entrepreneurial experts and supportive RoundOne community members) covers a wide range of critical topics, in easy-to-read, practical bite-sized pieces. To avoid the information overload and analysis paralysis I referred to in the previous question, the pieces are not a dissertation on the subtle distinctions between an LLC and an S-Corp, but the practical “dummies” version.

The networking platform enables you to meet fellow aspiring entrepreneurs from all over the world. We have members from dozens of countries–even places I had never heard of—and I cannot imagine how they would have connected with each other without an online platform like this. Finally, we have a suite of collaborative project management tools that enable a newly formed team to take a few substantive steps together (e.g., develop a business plan, upload and store documents, schedule team meetings and even conduct them online). We conceived all of this functionality with a focus on aspiring entrepreneurs, people who for the first time are looking to start a business but have never done so before. According to Capital One and Consumer Action, over 54% of Americans are interested in starting their own business but “don't know where to begin.” Our mission is to help them do so.

3. Most of your professional life you have been associated, successfully, with startups. However, you did spend a few years at Procter and Gamble. Were they valuable years for your present career? Do you recommend aspiring entrepreneurs work at a large company for a time?

I learned a lot in a short time at P&G. As my wife, Deb, smartly reminds me from time to time, the most important thing I learned was that a place like P&G is not for me. And that is a valuable life lesson—to figure out what is for you by experiencing what is not. Even beyond that, I learned a lot about how to build and run consumer businesses on very large scales, and about how to sweat the details. In subtle ways, I find those lessons expressing themselves in my entrepreneurial work more often than I might have expected. So for me, P&G was valuable, and while I would not want to prescribe any one type of experience for everyone, I do think that in general, especially if you go into the experience being clear about what you want out of it, that employment at a big company can teach you a lot.

4. You were a leader in creating the magnificent new Hillel Center at Brown. What are your aspirations for that building?

That it inspires the next generations of Jewish community leaders.

5. You have taught entrepreneurship in Israel. How did the students there differ from Brown students?

In ways that surprised me. Since they were Executive MBA students, I expected them to catch on to the HBS case method quickly, and to my surprise that approach threw many of them at first. I am still not exactly sure why, but I think one reason is cultural. At the risk of generalizing too much, my Israeli students tended to be very professionally focused and tended to think black and white. Many of them initially wanted to dispense with the ambiguous process of a case discussion and cut to the chase. “Just tell us the answers” was literally what many of them said to me in the first couple of classes. I resisted and by the end of even the condensed course, most had caught on and appreciated the “no right answer” approach.

That experience made me even prouder of my Brown students who tend generally to catch on to the case approach quite well. I think one significant reason is that Brown students are used to dealing with ambiguity in a liberal arts environment. I also saw some of what I discussed in question one above (thinking about what could go wrong) although in some ways the Israelis were able to apply their years of professional experience to the cases. For many, that experience inhibited their creativity, while the inexperience of my Brown students sometimes enables them to think more freely.

6. You are well known for the effort you put into teaching at Brown. What makes teaching rewarding for you?

First of all, I owe all of this experience to Barrett who knew me better than I knew myself, and detected a latent passion for teaching. Simply put, I love everything about it. I love motivating and inspiring my students to work their tails off and grapple with challenging problems. I love using the Socratic method, which feels a little like tight rope walking without a net. Although I have a general sense for the issues I want to cover, I never know exactly how the discussion is going to flow, what issues students are going to find worthy of interest.

In their course evaluations, some of my students have referred to me more as a coach than a professor and I can see that. I work hard on their behalf to make sure their experience in the classroom is worthy of Brown, and I advocate for them far beyond the classroom (e.g., finding them internships while they are still students, finding them jobs when they graduate, helping them with startup ideas, writing them recommendations). My core, advanced COE course, “The Entrepreneurial Process: Innovation in Practice,” is demanding, rigorous, and challenging. And those students see how much effort I put into it on their behalf and they respond accordingly. By the end of the semester, we have been through a lot together, and we all feel a sense of accomplishment. Finally, I am sure I learn from the students as much as they learn from me. It’s an honor to be able to teach them.

7. What are the top five qualities you would ascribe to an entrepreneur?

Mostly I think of qualities relating to execution more than breakthrough thinking:
• Ability to prioritize
• Ability to get things done
• Persistence: not accepting setbacks or failures, and
• The classic quality from Howard Stevenson who is an entrepreneurship guru at Harvard Business School: ability to pursue an opportunity without regard to the resources one currently controls.

8. As you know, the entrepreneur’s path is filled with trials and errors, and also failures. What’s a valuable insight for entrepreneurs to keep in mind when they’re experiencing setbacks?

I guess I’ve adopted more of a Zen-like approach to success and failure, as I have gotten older. Sometimes, what at the time I thought was a supreme success later paled compared to other more important things and even seemed like a detriment. And in contrast, what at one time seemed like a horrible failure later seemed like nothing or even a valuable experience. Perhaps it’s all the yoga I’ve been doing, but I try to have a more balanced opinion of what may seem like success or failure.

9. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN? If not, do you have a motto that you would like to share with BrownHEN?

I think we can all learn a lot from Curly, Jack Palance’s character in City Slickers. He says that the most important thing in life is for each of us to find our "one thing"—our passion. For some that’s their family, for some that’s intellectual achievement, and for some that’s about inventing new things. I guess like Curly, what I’ve found over the course of my career is that everything else falls much more easily into place once I have figured it out and can focus on that “one thing.”

10. How did the name "Danny" come to be?

Short for Daniel.  I’m definitely not a Daniel or a Dan – just Danny.


Note: Danny is currently in Cairo, teaching a condensed version of his Brown entrepreneurship course to a group of Egyptian executives, heads of NGOs and entrepreneurs.

•••••••••••••

 

© BrownHEN.org – 2008


 

May 09, 2008

Interview with Josh Silverman, CEO of Skype

BrownHEN Interviewed Josh Silverman, Brown '91, CEO of Skype, London, UK.

This interviewed took place while Josh was CEO of Shopping.com in 2007. Josh was also co-founder of Evite.com.

1. Josh, please describe how you co-founded Evite.

Late 1998, I was brainstorming with my friend and colleague Javier, with whom I had worked at Netscape and came up with ToGather.com. The Internet was exploding. I was working 90 hours a week in medical imaging. I had no time left for ToGather so I had to quit my job to write the business plan. It was scary, but the great thing about it was that it forced me to succeed. If I had stayed with a cushy income, it would have been too easy to decide not to take risks.

I was doing market research while writing the business plan, and had a healthy dose of luck. I came across a company with three people: two talented engineers who had five products, including using Evite to go after the online calendaring space. I had the business expertise; they had two fantastic engineers who were Stanford grads and a Haas b-school grad. So Al Lieb, Selina Tobbacowala, John Bracken, and I got together.

The first six months, we did not raise outside capital. We focused on the business model and put our product in front of users. We lived on Rice-a-roni; by the time we raised money, we had already given the company a lot of soul and substance.

2. What were some of the lessons you learned from running a start-up?

We had to perform all the basic operational tasks that you take for granted; we had to go and prove to a landlord, a law firm, and a PR firm our potential worth, which took a lot of energy and time. We had to figure out how to create noise in the press—how to get our company to stand out amongst hundreds of new startups.

3. What advice do you have for entrepreneurs regarding raising money?

The ideal situation is never. Otherwise, take as little money as you need. If you can get to revenues quickly, that would be optimal. Figure out what the customers are willing to pay, build your company and keep operating costs low while generating customer value. Also, recognize that raising money from a top-tier VC may be perceived as a sign of success, but is not necessarily a true indicator. The hardest people to get money from are customers, not a VC.

4. Recently, you were CEO of Shopping.com. How did Shopping.com gain such as impressive market share in Europe?

We had a business model, a playbook for running an operation; it took us several years to refine that in the U.S. market and export that to Europe and Australia. Fortunately, it has translated very well from market to market. eBay acquired Shopping.com for $635M; it was publicly traded in NASDAQ and has grown quite nicely since acquisition.

5. Conventional wisdom is that eBay is an example of "winner takes all.” Do you worry that a competitor could dislodge eBay from its supremacy?

I think eBay would argue that it competes in segments such as auto dealers, apparel dealers, etc. It is more apparent in the past few years that with the onslaught of competitors, those who exclusively sell through eBay are now multi-channel e-tailers. The competition has much gotten fiercer and eBay’s roles as well as its competitors are disrupted by technology, and I imagine they will continue to evolve.

6. How can an aspiring entrepreneur gain the knowledge and experience required to work effectively outside the United States?

I think it is hard enough to be an entrepreneur in one’s home market. Going to a foreign market adds new levels of challenges and complexities. I believe it is important to show curiosity and interest in the culture. Even though the business language is English, I learned enough Dutch to facilitate my interaction with the locals.

I found wonderful talent in my Netherlands team and I had great opportunities to acquire some great startups in Europe. I noticed some common traits amongst U.S. and European entrepreneurs:
• Tenacity
• Vision and ability to sell one’s vision well
• Attention to customers
• Expertise
• Ability to attract great talent

Differences include:
• Regulations
• Market conditions
• Environments for raising capital
• Tax structure

In general, although the European economy was well structured to encourage entrepreneurship, the culture has not favored entrepreneurial efforts as Silicon Valley has. Entrepreneurs have garnered more respect that they did five or 10 years ago, but when I was in Holland, it was still harder to access capital.

7. How valid are the ideas you learned about Public Policy at Brown in the environment you work in now? How about what you learned in your MBA?

Public Policy was great training, surprisingly relevant. After Brown, I worked for a senator and this served me well in leading large organizations. I learned to articulate extremely complex ideas in two sentences or less. I also learned a lot in the classrooms during b-school at Stanford and have found value in the alumni network.

8. Would you speak about fear as a motivation or hindrance toward accomplishment? How has that played a factor in your path, if any?

When I quit my full-time job to go work for Evite, I was terrified. My biggest fear was my fear of failure. That said, I also recognized that as an entrepreneur, I had more control over my own destiny. I chose to use my fear as a motivator; I told everyone what I was doing. I was very open about what I was doing: starting a company. This forced me to commit in a public way and pushed me toward achieving success in ways that I would not have had I stayed with an established company.

What else did you learn?

I learned to manage very stressful situations and to remain calm. I also learned entrepreneurs need to stick with their vision in the face of strong adversity and yet possess enough judgment to know when to adapt or when to quit.

I thought that Evite was about saving time—a utility similar to email or a calendar. When we talked with our users, we learned that they were passionate about the sense of community that was created around the event before the event. So Evite was more about marketing a community device: we had gotten the core value proposition wrong. We were smart enough to listen, adapt, and build our service based on what our consumers wanted. As a result, Evite continues to be a great brand.

9. Did you live in The Netherlands when you were responsible for that market? What did you enjoy during your stay and what do you miss?

My wife Shirin and I enjoyed a very high quality of life in Amsterdam, which is a very nice and walkable city. We would ride our bikes home from dinner at 11PM. Our daughter Leila was born at home, in the traditional Dutch way. We enjoyed and missed being in the center of Europe; I had a wonderful opportunity to run one of the great European Internet brands—Marktplaats—a true blue Dutch brand.


•••••••••••••

 

© BrownHEN.org – 2008

June 18, 2008

Interview with Peter Semmelhack, CEO of Bug Labs

BrownHEN Interviewed Peter Semmelhack, Brown '87, CEO of Bug Labs, New York, NY and San Francisco, CA.

1.  Peter, can you explain what your company, Bug Labs, actually does? Please describe a typical customer.

Bug Labs develops BUG, a modular consumer electronics device that lets users build whatever type of device they want by just snapping components together like LEGOS.

2. How did an economics concentrator at Brown become a major figure, first in the software industry and now in the electronics devices industry?

First, I’m NOT a “major figure!” But, to the extent that I’m anybody, it’s the direct result of me scratching my own personal “itch” and starting businesses where I, in fact, wanted to buy what the company was making. 

3. What is it like to move from a medium sized, established company, Antenna Software (of which you were a founder and CTO) to a smaller startup?

If you like starting new things, it’s a great feeling. It can be a little nerve-wracking as you go from something that’s more stable to something that’s completely new. But the thrill of starting a new company is unmatched in my experience.

4. Please comment on the effect of globalization on career opportunities in the electrical hardware and software industry. Probably much of the components used in Bug Lab devices is fabricated overseas, does such concern you?

Many labor-intensive jobs have moved overseas; it is true. But important things that the U.S. remains strong in are the core design, architecture and programming skills necessary to create a truly new and innovative product.  So I don’t see any lack of demand for individuals with those types of skills.  In fact, I see the opposite.

5. By any measure you have shown exceptional creativity in your career. How can a person develop her/his ability to be creative?

Don’t be afraid to learn from any source, even if it’s unrelated to your career. Read everything. Be a knowledge sponge. Sources of creative inspiration can/will come from very surprising places. For example, I found great creative inspiration for Bug Labs by reading about language.

6. Do you have concerns that a two-tier society is being created, where some people are very capable with technology and some are not able to use it significantly? Do you have recommendations about how to make technological literacy pervasive?

Yes. I am very concerned that there could become a two-tier society. If you look at my answer to #5, my interest in language led me to the history of the printing press, the advent of which became a great “leveler” because now books and the gift of reading could be had by many more people, not just the priests and other elites. Today, the technology is still way too complicated. The general population is not terribly tech literate. The tech world has their high priests too—they’re called geeks. We need to make high tech much easier to use and empowering. One of Bug Labs’ primary missions is just that.

7. What are the top five qualities you would ascribe to an entrepreneur?

• Self-confidence
• Patience
• A somewhat mad blindness to risk
• The ability to listen
• Humility

8. Would you speak about fear as a motivation or hindrance toward accomplishment? How has that played a factor in your path, if any?

Fear has its place but not if it’s uncontrollable. Panic is never good. But a fear of failure is certainly motivating. It’s not a sustainable motivation however, because it’s so debilitating. If there were a “good” type of fear I would defer to Andy Grove’s use of the word “paranoia” as a reasonable analog. Having a healthy dose of paranoia about your competitors, the economy, your market, etc. could motivate you to have a good Plan B for every important aspect of your business.

9. As you know, the entrepreneur’s path is filled with trials and errors, and also failures. What’s a valuable insight for entrepreneurs to keep in mind when they’re experiencing setbacks?

• Setbacks are rarely as bad as they seem at first. If you have a good team, their resiliency and determination in the face of adversity will surprise you.
• Never quit. Tenacity and perseverance are the keys to winning and are huge competitive advantages. There are many, many examples of this.
• Stay focused and don’t lose faith in your original vision.

10. What is the latest insight (about life, work, play) that you picked up and would like to share with BrownHEN?

Live a life that you are proud to call your own. How will your kids/friends describe you to others once you’ve passed on? It’s unlikely that “rich” will be something that you would want to come out first. It’s possible to have a hard charging, successful career without giving up what’s most important in life—love, compassion, family, and friendship. 

11. Who are the three individuals who have influenced your development significantly?

• My father
• My mother
• My wife


•••••••••••••

 

© BrownHEN.org – 2008